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General terms and conditions

Altamira Sp. z o. o., NIP: PL7282805869.

Table of contents

1. General

1.1 All services provided by Altamira for the customer shall be performed exclusively on the basis of the following General Terms and Conditions. Any conflicting terms and conditions of purchase of commercial customers shall require the express written acknowledgement of the user in order to be valid.

1.2 Consumers within the meaning of the Terms and Conditions are natural persons who conclude contracts with Altamira for a purpose that cannot be attributed to their commercial or professional activity.

1.3 Entrepreneurs within the meaning of the Terms and Conditions are natural persons or legal entities or partnerships with legal capacity who, at the time of concluding the contract with Altamira, are acting in the exercise of their commercial or independent professional activity.

1.4 Customer in the sense of these terms and conditions are both consumers and entrepreneurs.

2. Conclusion of contract

2.1 The presentation of the products in the online store is not a legally binding offer, but a non-binding online catalog associated with the request to the customer to submit an offer to the user.

2.2 When you have found the product you want, you can add it to your shopping cart without obligation by clicking on the button "ADD TO BASKET". You can view the contents of the shopping cart at any time without obligation by clicking on the button "SHOPPING CART". You can remove the products from the shopping cart at any time by clicking the "X" button behind the product. If you want to buy the products in the shopping cart, click the button "ORDER NOW". You will then be asked to enter your personal data, select the payment method and confirm that you have read the customer information.

2.3 By clicking the button "SUMMARY" you place a binding order of the goods contained in the shopping cart. Before submitting the order, you have the opportunity to identify any input errors. Of course, you can correct and/or change your entries in the ordering process at any time by clicking "BACK" in your browser. The confirmation of receipt of the order follows immediately after sending the order and does not yet constitute acceptance of the contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days. However, a binding contract can also be concluded earlier if the customer chooses an immediate payment method and makes the payment when sending the order. In this case, the contract is concluded at the time when the customer triggers the payment and the corresponding payment service confirms the execution of the payment instruction to him. The customer is no longer bound to his order if he has not received a declaration of acceptance in the form of an order confirmation or delivery of goods from the user within 5 days of placing the order.

3. Prices and shipping

3.1 All prices quoted include the currently valid statutory sales tax without costs for packaging and shipping at the time of the order.

3.2 For packaging and shipping in United Kingdom, shipping costs are charged separately. The amount of packaging and shipping costs are summarized under the table shipping costs.

3.3 It is necessary to provide a phone number, because the carrier will arrange an exact date with the customer before delivery.

3.4 Your order will be delivered to the specified location, but please note that unloading is not included. Ensure that there are people at the delivery site who are ready to handle heavy, long items on the day of delivery. Failure to unload may necessitate a redelivery of the goods at your expense.

4. Payment

All information about the different payment methods and possible fees can be found under "Payment methods".

5. Warranty

5.1 Warranty claims are governed by the statutory provisions. The statutory warranty period is currently two years.

5.2 If the customer is an entrepreneur and the ordered service is for his commercial enterprise, his claims for defects shall become statute-barred one year after receipt of the goods.

5.3 Entrepreneurs must inspect the products provided to them by us for obvious defects that would be readily apparent to an average customer.

5.3.1 Entrepreneurs must notify us in writing of any obvious defects that are readily apparent to an average customer without delay, at the latest within a period of one week from receipt of the goods.

5.3.2 Defects that only become apparent later must be reported to us in writing by contractors without delay, at the latest within one week of the final discovery, and a complaint must be made.

5.3.3 The timely dispatch of the notice of defect shall be decisive for compliance with the deadline. In the event of a breach of this obligation to inspect and give notice of defects, the product in question shall be deemed to have been approved in view of the defect in question. This shall not apply in the event of fraudulent concealment of the defect in question.

5.4 Damage caused by improper or non-contractual measures taken by the customer during installation, connection, operation or storage shall not constitute grounds for a claim against Altamira. The impropriety and lack of conformity with the contract shall be determined in particular according to the manufacturer's specifications.

6. Right of withdrawal

6.1 If you are an entrepreneur, there is no right of withdrawal. Consumers, i.e. natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity, are entitled to a statutory right of revocation according to the following conditions:

6.1.1 A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

6.1.2 You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must.

By means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

Our address:

Altamira Sp. z o. o.
Budowlanych 6/51 
95-040 Koluszki
Poland
Email: info@e-altamira.uk

6.1.3 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

6.2 Consequences of the withdrawal

6.2.1 If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.

6.2.2 For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, in no case will you be charged for this repayment.

6.2.3 We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

6.2.4 You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract.

6.2.5 The deadline is met if you send the goods before the deadline of fourteen days.

6.2.6 You shall bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods, whereupon you notify us of the cancellation of this contract to return or hand over the goods.

6.3 Exclusion or premature expiration of the right of withdrawal:

6.3.1 The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

6.4 End of the cancellation policy

General notes:

a) Please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.

b) Please do not return the goods to us freight collect if possible.

c) Please note that the aforementioned items A-B are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form (e-mail: info@e-altamira.uk): 

To:
_

Address of the warehouse for returns:

Magazyn Fotowoltaika (Warehouse)
Ustronna 45, 93-350 Łódź, Poland

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:

Ordered on / Received on* ____________
Surname, first name:
Street:
Zip code, city:

_______________, the __________


_____________________________
Signature

(*) Delete if not applicable.

7. Copyright

7.1 All third-party logos, images and graphics displayed are the property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines displayed on these pages, which are our own developments or have been prepared by us, may not be copied or otherwise used without our consent. All rights reserved.

8. Applicable law

8.1 Polish law shall apply to the conclusion and performance of all contracts. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

9. Validity of the General terms and conditions

9.1 With an order, the general terms and conditions of the online store are accepted. Should any provision of these General Terms and Conditions, for whatever reason, be void, the validity of the remaining provisions shall remain unaffected.

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