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General terms and conditions
Altamira Sp. z o. o., NIP: PL7282805869, REGON: 363574725, KRS: 0000598776
Budowlanych 6/51 , 95-040 Koluszki, Poland
Table of contents▼
1. General provisions▼
1.1 All services provided to the customer by Altamira are provided exclusively on the basis of these general terms and conditions of sale.
1.2 Consumers under these terms are natural persons who enter into legal transactions with Altamira for purposes that cannot be predominantly attributed to their commercial or self-employed professional activity.
1.3 Entrepreneurs under these terms are natural or legal persons who act in the exercise of their commercial or self-employed professional activity.
1.4 Customer under these terms includes both consumers and entrepreneurs.
2. Conclusion of contract▼
2.1 The display of products in the online store does not constitute a legally binding offer, but a non-binding online catalogue with an invitation to the customer to make an offer to the supplier.
2.2 Once you have found the desired product, you can add it to the basket by clicking "ADD TO BASKET". You can view the basket contents at any time. You can remove products at any time by clicking "X". If you wish to purchase the products in the basket, click "ORDER NOW".
2.3 By clicking "SUMMARY" you place a binding order. Before submitting the order you have the opportunity to detect any input errors. You can correct your data at any time during the order process using the "BACK" button of your browser.
The confirmation of receipt of the order follows immediately after submission and does not yet constitute acceptance of the contract. We may accept your order by sending an order confirmation by email or by delivering the goods within five days.
However, a binding contract may also arise earlier if the customer chooses an instant payment method and makes the payment together with the order submission.
The customer is no longer bound by the order if no acceptance in the form of an order confirmation or delivery of goods is received from the supplier within 5 days of submission.
3. Prices and shipping▼
3.1 All stated prices include the currently applicable VAT, without packaging and shipping costs at the time of ordering.
3.2 For packaging and shipping to the United Kingdom, shipping costs are charged separately. The amount of packaging and shipping costs is stated in the shipping costs table.
3.3 Providing a telephone number is mandatory, as the carrier agrees an exact delivery time with the customer before delivery.
4. Payment▼
All information about the different payment methods and any applicable charges is presented in the "Payment methods" section.
5. Warranty▼
Your warranty rights
As a consumer, you have a statutory warranty period of two years from receipt of the goods.
5.1 Warranty claims are governed by statutory provisions. The statutory warranty period is currently two years.
5.2 If the customer is an entrepreneur and the ordered service is for their business, their claims for defects expire one year after receipt of the goods.
5.3 Entrepreneurs are obliged to inspect received products for obvious defects.
5.3.1 Obvious defects must be reported in writing without delay, no later than one week after receipt.
5.3.2 Defects that become apparent later must be reported in writing without delay, no later than one week after discovery.
5.3.3 Failure to comply means approval of the product regarding the defect in question. This does not apply in the case of intentional concealment.
5.4 Damage resulting from unqualified or contract-contrary actions by the customer does not give rise to claims against Altamira.
6. Right of withdrawal▼
Your right of withdrawal
As a consumer, you have the right to cancel this contract within 14 days without giving any reason.
6.1 If you are an entrepreneur, the right of withdrawal does not apply. Consumers have the following right of withdrawal:
6.1.1 A consumer is any natural person who enters into a transaction for purposes outside their trade or profession.
6.1.2 Withdrawal period: 14 days from receipt of goods.
6.1.3 It is sufficient to send the notice before the period expires.
Exercising the right of withdrawal
You must inform us by an unequivocal statement (e.g. letter, fax or email).
Contact for withdrawal
Altamira Sp. z o. o.
Budowlanych 6/51
95-040 Koluszki, Poland
Email: info@e-altamira.uk
6.2 Effects of withdrawal
6.2.1 We will refund all payments within 14 days.
6.2.2 Same payment method, no charges.
6.2.3 We may withhold refund until goods are received.
6.2.4 Return goods within 14 days.
6.2.5 Met if sent before the period expires.
6.2.6 Direct return costs are borne by you.
6.3 Exclusion: Does not apply to bespoke or personalised goods.
Model withdrawal form
Complete and return if you wish to withdraw.
Return address (warehouse)
Magazyn Fotowoltaika
Ustronna 45, 93-350 Łódź, Poland
* Delete as appropriate.
7. Copyright▼
7.1 All third-party logos, images and graphics displayed are the property of the respective companies and are protected by the copyright of the respective licensors. All content on these pages may not be copied or otherwise used without our consent. All rights reserved.
8. Applicable law▼
8.1 Polish law shall apply to the conclusion and performance of all contracts. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
9. Validity of terms▼
9.1 By placing an order, the customer acknowledges the general terms and conditions. If any provision becomes void, the validity of the remaining provisions shall not be affected.