Right of withdrawal

1. If you are an entrepreneur, there is no right of withdrawal. Consumers, i.e. natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity, are entitled to a statutory right of revocation according to the following conditions:

1.1 A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

1.2 You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must.

Our address:

Altamira Sp. z o. o.
Budowlanych 6/51 
95-040 Koluszki
Poland
Email: info@e-altamira.uk

By means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.

1.3 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2. Consequences of the withdrawal

2.1 If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.

2.2 For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, in no case will you be charged for this repayment.

2.3 We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

2.4 You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract.

2.5 The deadline is met if you send the goods before the deadline of fourteen days.

2.6 You shall bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods, whereupon you notify us of the cancellation of this contract to return or hand over the goods.

3. Exclusion or premature expiration of the right of withdrawal:

3.1 The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. 

4. End of the cancellation policy

General notes:

a) Please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.

b) Please do not return the goods to us freight collect if possible.

c) Please note that the aforementioned items A-B are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form (e-mail: info@e-altamira.uk): 

To:
_

Address of the warehouse for returns:

Magazyn Fotowoltaika (Warehouse)
Ustronna 45, 93-350 Łódź, Poland

I/we* herewith revoke the order placed by me/us* concluded contract for the purchase of the following goods:

Ordered on / Received on* ____________
Surname, first name:
Street:
Zip code, city:

_______________, the __________


_____________________________
Signature

(*) Delete if not applicable.