Categories
Complaints and returns
Complaints and returns
Information about returns, exchanges and refunds
14-day return right
You have the right to return purchased goods within 14 days without giving any reason.
Important notes
- For returns due to customer error, shipping costs are borne by the buyer.
- Goods must be packaged so as to be protected against transport damage.
Return procedure – step by step
1. Contact: Inform us by email at info@e-altamira.uk of your wish to return or exchange. State the reason and the products concerned.
2. Wait for confirmation: Within 4 working days you will receive a confirmation email.
3. Packaging: Avoid damage and contamination. Send the goods, if possible, in the original packaging with all accessories.
4. Dispatch: Send the parcel to our warehouse:
Return address (warehouse)
Ustronna 45
93-350 Łódź, Poland
5. Inspection: After receipt we inspect the goods and inform you of the result.
6. Refund: After successful inspection, within a few working days to your original payment method.
7. Exchange: In the case of an exchange, we send the desired replacement product after inspection.
Cost allocation
Our fault
- Shipping costs reimbursed
- Full refund of purchase price
Customer's fault
- Shipping costs borne by the buyer
- Diminished value deducted from refund
- Any repair costs borne by the buyer
Frequently asked questions
How long does processing take?
Usually 8–10 working days.
Can I return multiple products at once?
Yes, all products must be listed on the return form and still be within the 14-day period.
Is a refund possible?
Yes, if the 14-day period has not been exceeded and the goods are returned in perfect condition.
Return form
Complete this form and enclose it with the parcel. The form is not mandatory but facilitates processing.
(*) Delete as appropriate. State whether you prefer a refund or exchange.