Categories
Frequently asked questions
Frequently asked questions
Answers to the most important questions about your purchase
Products and availability · Order and status · Delivery · Payment · Account and features · Warranty and returns
Products and availability
How do I check availability?▼
Each product shows availability information:
- Sold out: Contact us: info@e-altamira.uk or +48 605 999 036 +48 724 999 949
- In stock (low quantity): Last items – hurry!
- In stock (medium): At least dozens of units
- In stock (large quantity): Sufficient for multiple orders
- Available to order: We can source this for you – get in touch
- Expected delivery: Will be available soon
- Removed from offer: No longer available
Order and status
How do I check order status?▼
We send status updates by email. Additionally, by logging into your account you have access to all information about your orders.
How do I change or cancel an order?▼
You can only change or cancel as long as the order has not been dispatched. Contact us by phone: +48 605 999 036 +48 724 999 949
Delivery
How long does delivery take?▼
Delivery date = preparation + transport time
What delivery methods are available?▼
We deliver via Dachser Intelligent Logistics and GLS (General Logistics Systems).
- Timely delivery at affordable prices
- Parcel tracking via email link
- Secure delivery
How much does delivery cost?▼
Can I collect in person?▼
Personal collection is unfortunately not possible at present.
Payment
What payment methods are available?▼
- Payment card (Visa, MasterCard, Maestro) via PayU
- Bank transfer
- PayPal
What are discount codes?▼
During promotions we offer discount codes. Enter them in the basket in the appropriate field.
Account and features
What is the wishlist?▼
The wishlist is a place to save products you are interested in. Only logged-in users have access to this feature.
Can I receive a VAT invoice?▼
Yes. Select "Company" during the order and enter billing details.
The invoice date corresponds to the dispatch date and cannot be changed.
Warranty and returns
Do products have a warranty?▼
Yes, all products have a 1-year manufacturer warranty.
I have a problem with a product. What should I do?▼
Before accepting: Check the parcel for transport damage. If you see visible damage, we recommend refusing acceptance and contacting us at +48 605 999 036 +48 724 999 949.
Can I return a product?▼
Yes, as a consumer you can return goods within 14 days of receipt without giving any reason.
- No signs of use
- Undamaged
- Original packaging with full contents