• 1. How do I check product availability?
• 2. How do I check the status of an order?
• 3. How long will I wait for the package?
• 4. What are the delivery methods?
• 5. How much do I pay for shipping?
• 6. How do I pay for my order?
• 7. Can I pick up my order in person?
• 8. What are discount vouchers?
• 9. What is wishlist
• 10. Can I get a VAT invoice?
• 11. How do I change my order?
• 12. I have placed an incorrect order. How can I cancel it?
• 13. Do the products sold have a warranty?
• 14. I have a problem with a product I ordered. What now?
• 15. Can I return the purchased product?

1. How do I check product availability?

Each product has information about its availability in the store:

• Sold out - currently 0 items in stock; If you are very interested in this product, let us know by email: info@e-altamira.uk or by telephone: +48 605 999 036 +48 724 999 949
• In stock (Low stock) - the last items of a particular product, so hurry up with your purchase!
• In Stock (Average Quantity) - we have at least a dozen items.
• In Stock (Large Quantity) - we have enough products in stock to handle multiple orders
• Available upon request - we can source this product specifically for you - contact us by email: info@e-altamira.uk or by phone: +48 605 999 036 +48 724 999 949
• Estimated delivery - the product will be available soon
• Withdrawn from the offer - the product is no longer available in our store offer

2. How do I check the status of an order?

We send information about the progress of your order to your email address. Also, after logging into your account, you will have access to all the information about your current and already completed orders: Status, content, addresses provided, etc.

3. How long will I wait for the package?

Immediately after your order, you will receive an order confirmation by email. We will keep you updated on our progress.

Date of package receipt = date of shipment preparation + delivery time.

The shipping date depends on the availability of the products and the selected payment method. Bank transfer payments take the longest to ship, as we wait for the payment to be credited before we ship. Other payment methods are posted immediately.

» detailed description of the order fulfillment

4. What are the methods of delivery?

The fastest and safest: courier company - Delivery is made by a professional courier company, Dachser Intelligent Logistics and General Logistics Systems - GLS. Choosing a courier means convenience and the assurance that your order will be delivered on time and at an affordable price. You will also receive a link to a page where you can continuously check the location of your shipment to your email address.

Depending on the quantity and weight of the ordered products, the selected payment method and your own preferences, you can choose the shipping method that suits your needs.

» a detailed description of the delivery forms

5. How much do I pay for shipping?

Shipping costs vary depending on the selected payment method and shipping method. A table of methods and prices can be found on the Delivery Prices page. Link below.

» detailed delivery price list

6. How do I pay for my order?

Depending on the order value, the selected shipping method and your own preferences, you can choose one of the following payment methods:

• Bank transfer,
• Electronic payment (online bank transfer).

» a detailed description of the payment methods

7. Can I pick up my order in person?

You cannot pick up your order at the personal pickup point. This option is currently not available.  If you need more information on this topic, please contact us at one of our phone numbers or by email.

8. What are discount coupons?

In many promotions we offer our customers discount coupons. They are in the form of codes, which must be entered in the shopping cart in the correspondingly marked field. This will convert the amount to be paid, taking into account the discount.

Remember that most discount codes have an expiration date. After expiration, the discount code is no longer active - it does not result in the granting of a specific discount.

9. What is wishlist

Wish List is a place where you can add products you are considering. Only logged in users have access to this function.

If you are hesitating to buy a certain product and you have an account in our store, log in and add the product to your wish list. The products on the wish list will be saved for you. The next time you log in to the store, you will find all the products you have saved on your wish list. You can always return to them, add them to the cart or remove them from the wish list.

10. Can I get a VAT invoice?

Yes, you can receive a VAT invoice for products purchased in our store. To do this, select the option "Company" in the form with your data when ordering and specify the invoice data. Information on readiness to receive a VAT invoice should be included in the notes (section "Additional information"). If the delivery address differs from the invoice data, activate the "Other delivery address" option in the form and enter the address to which the order should be sent.

The date of issue of the VAT invoice is the date of shipment of your order. This date cannot be changed.

11. How do I change my order?

You can change your order only until it is not paid. At the time of sending to the specified address, a change is no longer possible. For any change in your order (change of address, adding a product to the order, change of payment or delivery method) please contact us as soon as possible - preferably by phone: +48 605 999 036 +48 724 999 949.

12. I have placed an incorrect order. How can I cancel it?

You can change your order only as long as it has not yet been shipped. At the time of shipment to the specified address, a change is no longer possible.

For any change in your order (change of address, addition of a product to the order, change of payment or delivery method) please contact us as soon as possible - preferably by phone: +48 605 999 036 +48 724 999 949.

13. Do the products sold have a warranty?

Yes, the products offered in our store have a manufacturer's warranty valid in Poland for 1 year. You can find information about the warranty period in the product description and on the manufacturer's websites. It is important to keep the proof of purchase (receipt or invoice) and the original packaging until the end of the warranty period. This is the basis for filing a claim.

» Warranty and service conditions

14. I have a problem with a product I ordered. What now?

Before accepting the package, always check it for damage in transit. If the package has externally visible damage, we advise you to refuse to accept the package and then call us at +48 605 999 036 +48 724 999 949 to contact.

If you want to make a claim, make sure whether the product should be advertised in our store or the manufacturer. You can find information on this topic in the warranty card, as well as in the product description on our website or on the manufacturer's website.

» Detailed complaint procedure

15. Can I return the purchased product?

Yes, according to the law of March 2, 2000, you can return the goods purchased in the online store within 10 days after receiving the order without giving any reason. However, the goods must not show any signs of use, must not be damaged and must be in the original packaging with all contents.

» Description of complaints and returns